Our Guarantee

We stand behind our products and guarantee your satisfaction with every order.

We guarantee our products
We  promise to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money.  A $10 postage and handling fee applies for every item.  Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order.  We promise to process your request in a timely manner.

We guarantee first-class customer service
We are committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us +61 3 9310 4038. 

We guarantee your privacy
We are committed to protecting your privacy.  We do not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience.  We will not collect any personal information about you except when you specifically and knowingly provide such information.

It may be helpful for you to know how we use the information we collect: 
When you order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.  
We may also use the information we collect to notify you about important changes at this site and special offers we think you will find valuable.
By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
If you are under 18 years of age, you must have your parent or guardian's permission to order.

We guarantee your security
Every time you shop with us, you are backed by our security guarantee. When you are shopping at this site, you are shopping on our secure server, which encrypts all of your personal information, including name, address, and credit card number.  All credit card transactions are protected using industry standard SSL Security.  All credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.
To view certificate information in Windows Internet Explorer: While in our secure order area, right click on the bottom portion of one of our checkout pages and select the properties item. In the property sheet window that appears, select the certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.
To view certificate information in Netscape Navigator: While in our secure order area, right click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the page info item.

 
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